Frequently Asked Questions (FAQs)

Product Questions

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What is a hydrogen water bottle?

A hydrogen water bottle is a specialized bottle that infuses your drinking water with molecular hydrogen, a powerful antioxidant known to support energy, reduce inflammation, and promote overall wellness.

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How do I use the H Water Bottle?

Fill the bottle with filtered drinking water, press the power button, and wait for the 3–5 minute infusion cycle to complete. Your water will be freshly infused with hydrogen and ready to enjoy.

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Can I use any type of water?

We recommend using filtered or purified water for optimal performance and hydrogen concentration. Avoid using mineral water, sparkling water, or sugary drinks.

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How often should I drink hydrogen water?

Most customers drink 1–3 bottles per day, typically in the morning or before/after workouts. However, it’s safe to drink hydrogen water as part of your daily hydration.

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How do I clean the bottle?


  • Empty, add a drop of mild dish soap, rinse with warm water, air-dry lid off.

  • Half-fill with warm water + 1 tsp white vinegar or citric acid, run one hydrogen cycle, let sit 10 min, rinse.

  • Dishwashers, abrasive scrubbers, bleach, or submerging the charging base.

Shipping & Delivery

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Do you offer free shipping?

Yes! We offer free standard shipping on all orders, with no minimum purchase required.

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How long does delivery take?

Orders are typically delivered within 5–15 business days after processing. Remote areas may experience slight delays.

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How long does order processing take?

Orders are processed within 1–2 business days (Monday–Friday). Orders placed after 10:00 PM GMT will be processed the next business day.

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Will I receive tracking information?

Yes. Once your order ships, you will receive a tracking link via email so you can monitor the delivery status.

Returns & Refunds

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Do you offer a money-back guarantee?

Yes. All purchases are backed by our 60-Day If you’re not fully satisfied, contact us within 60 days to arrange a return.

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How do I return a product?

Email us at contact@hwaterbottle.co.uk with your order number and reason for return. We’ll provide step-by-step instructions and a return authorization.

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Who pays for return shipping?

Return shipping is covered by the customer unless the item is defective or incorrect.

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When will I get my refund?

Once we receive and inspect your return, refunds are processed to your original payment method within 10 business days.

Warranty & Support

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What if my bottle arrives damaged?

Please contact us within 48 hours of delivery with photos of the product and packaging. We’ll replace the item or issue a full refund.

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Is there a warranty?

Yes, your H Water Bottle includes a 60-day functional warranty covering defects in materials or workmanship.

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How can I reach customer support?

You can contact us by:


We aim to respond to all inquiries within 48 hours (Monday to Friday).